Directing Act II - the balcony scene of Romeo and Juliet Essay Example for Free

Directing Act II the balcony scene of Romeo and Juliet Essay Romeo and Juliet was originally a play written by William Shakespeare, who was a talented and popular playwright in the sixteenth and early seventeenth century. As there was no cinematography in his time, his plays were performed in theatres.  As I am directing Act II the balcony scene of Romeo and Juliet, I have many advantages. In this day and age, we have the latest equipment and techniques for filmmaking. As a director I have to consider many technical factors such as camera angle, lights, effects, props and costumes. I am not going to muddle with the story line, but will make some changes, which will differentiate my scene from the original. To present a good performance, I will have to take some imperative factors into account. Such as the place the scene has in the overall structure of the play, historical background, the setting, development of character, themes and the use of language. Let me begin by describing the place the scene has in the overall play. Originally before Act II in Act I, we are introduced to the feuding families of the Montague and the Capulets. We learn that Romeo a youth, who is in despair with his unsuccessful love for a girl Rosanline, is the Montagues son. Eventually Romeo is persuaded by his friend Benvolio and Mercutio to go uninvited to a Capulet ball. There he meets Juliet who is the Capulets daughter and falls in love with her at first sight. The events in Act II describe what follows with this new love story. This scene infact is the turning point of the play. The plot begins to thicken from this scene on. I have decided that I will stick to the basic story line and begin my film with similar events. The next factor I have to consider is the historical background. Originally the story is based in Verona, Italy. Verona is a city-state, which is governed by a prince, such as present day boroughs and counties administered. In Verona there are two very powerful and wealthy families the Capulets and the Montagues. They have an ancient family feud between them of blood loss and killing. They are like cats and dogs always quarrelling with each other. My film will be based in Delhi, India. This is a huge district and is under the control of the commissioner of police. In Delhi there are two very powerful and rich industrialists who have a long aged feud between them. They would try to cause harm to each other at any cost. The setting is the factor, which will differentiate my scene from the original. As I have set my play in India. I will also set it in the modern era unlike the original, which was set in the seventeenth century. I will use modern day spoken English and not the original Shakespeare English. Modern day clothes will be worn, modern day props and environment will be used. I will have to keep factors such as camera angle, lights and effects in mind throughout the shoot of the scene. The set will be a massive mansion, which will be the Capulets house. This will just be a part of the house where Juliets balcony projects out. There will also be projections out of the wall where flowerpots will be kept and there will be creepers on the wall. This will eventually help Romeo to climb up to Juliets balcony. The filming of the scene takes place in the same manner as it took place in the original play. The shoot will take place at dawn, so that the dialogues correspond. The scene takes place like this; Romeo jumps over a wall and finds himself in a compound, which has a garden. He finds no one as it is early morning but sees the lights in Juliets room switched on. He tries to climb up to the balcony when suddenly Juliet appears. He remains quiet and listens to what Juliet is saying to herself. As Juliet is leaning on the balcony Romeo breaks his silence. Then both them become engaged in a romantic conversation. Then suddenly the nurse interrupts them. Juliet then becomes worried and excited tries to complete the conversation hastily. Eventually the they exchange vows and Romeo cautiously sneaks out of the Capulets mansion. The next factor is the development of character. As a director this is a factor I will have to stress upon in order to make my performance an attractive and successful one. In Act II The Balcony Scene there are many changes in the character of Romeo and Juliet. Basing my scene on the original, I will use the original lines to signify the change in character. Romeo at the beginning of the scene is immature and foolish. After seeing Juliet at the ball and falling in love at first sight, he tries to encroach into the Capulets house to meet Juliet. This was foolish of him as he was walking into a pit. Then when he is spying on Juliet, he expresses his feeling for Juliet to himself. He is idealistic about Juliet, for example It is the east and Juliet is the sun! Then eventually he becomes romantic and poetic, for example It is my lady, O it is my love! and The brightness of her cheek would shame those stars, As daylight doth a lamp and Her eyes in heaven, Would through the airy region stream so bright, That birds would sing and think it were not night. He is very elaborative in his views about Juliet, such as O speak again bright angel, for thou art. When Romeo meets Juliet he carries on the conversation delivering his dialogues in his poetic, romantic and idealistic way. At a point in the scene Romeo even wishes for physical desire. For example O wilt thou leave me so unsatisdfied?Eventually at the end of the scene he becomes mature and plain in his expressions. For example By the hour of nine, he says this when Juliet asks him what time they should get married. Overall Romeos character is unbalanced and not focused. He is immature in his approach and gradually matures by the end of the scene. Most of the time he expresses his love for Juliet in an idealistic, poetic and romantic way. He likes to flirt and tries to touch the sentiments of Juliet. On the other hand Juliet is a person who is mature in her views. From the beginning till the end of the balcony scene she remains sober and focused about her views and expression. Her character remains being practical and down to earth. She shows passion towards Romeo at all times but with control emotions and feelings. In the beginning of the play she sardonically refers to Romeos and her selfs parents acting as wall between their love. For example Deny thy father and refuse thy name. Or if thou wilt not be but sworn my love; And Ill no longer be a Capulet. She also goes on describing the significance of their names in their love affair, for example Tis but thy name that is my enemy: Thou art thyself, though not a Montague. When Romeo breaks his silence and when they meet, Juliet becomes puzzled and curious about his presence, but she is also pleased within as for the effort he made to come. She refers by saying How camst thou hither, tell me, and wherefore; The orchard walls are high and hard to climb, And the place death, considering who thou art. As the scene progresses Juliets character remains as same, being practical and focused about her views. She replies to Romeos elaborated comments with control emotion and lucidness. For example O swear not by the moon, thinconstant moon, That monthly changes in her circled orb, Lest that thy love prove likewise variable.

Human Resource Practices At Hbl Commerce Essay

Human Resource Practices At Hbl Commerce Essay Habib Bank Limited (HBL) commenced its operations in the year 1947. It has the privilege of being the first bank to establish itself in Pakistan after independence. From there on, the bank has taken leaps and bounds and has shown tremendous growth in the field of banking. It has now because the largest private sector bank in Pakistan. It has customer base of around five million people. HBL has around 1705 branches across the countries. HBL also has international presence in around 26 countries. The bank has subsidiaries in Hong Kong and United Kingdom, it has affiliates in Nepal, Nigeria, Kenya, and Kyrgyzstan. HBL also has representative offices in China, and Iran. The vast international network makes HBL the largest domestic multinational. Such achievements strengthen the position of the bank not only in the domestic market but also brighten the image of the bank in the international market. The company is now planning to expand its operations in UAE, UK, South and Central Asia, Africa, and the Far East. HBL has 55 branches worldwide. The commodities offered by HBL include product offerings and services in Retail and Consumer Banking. The bank has the honor of holding the largest Corporate Banking portfolio in Pakistan with an active Investment Banking arm. Small Medium Enterprise (SME) and Agricultural lending programs and other banking services are made available to customers residing in urban and rural areas. The company leads the market by holding a domestic market share of 40 percent. HBL continues to dominate the domestic banking sector with a major share-holding in foreign remittances and loans to SMEs, traders, and farmers. HBL is currently rated AAA (Long term) and A-1+ (Short term) with stable outlook and has a balance sheet size of USD 13.82 billion. It is the first Pakistani bank to raise Tier II Capital from external sources. (Habib Bank Limited, 2012) HBL has always led the market with example of quality performance and extra ordinary treatment with the clients. It has adapted with the changing times and evolved its practices as well for the betterment of the company. The company has its headquarters in Habib Bank Plaza, Karachi. Company History HBL was founded by late Mr. Ismail Habib on 25th August, 1942 at Bombay. At that time it was the first Muslim bank to be established in the Indian Sub-continent. It was initiated with a capital of Rs 2.5 Million with a mere 12 branch network. (Ayaz, 2011) Prior to Pakistans independence, Quaid-e-Azam during his campaigns realized the importance of a bank that was going to cater to the needs of the Muslims residing in Hindustan. He requested the Habib family to establish a commercial bank. Habib Bank Limited was thus created in 1941. The head office was located in Bombay (now Mumbai). The fixed capital was 25,000 rupees. The bank played a vital role in utilizing the funds from the Muslim community to finance The All-Indian Muslim League for the establishment of Pakistan. HBL also helped the refugees who were hurt in the communal riots and violence that preceded the departure of British. After independence HBL shifted its headquarters to Karachi. Habib Bank Limiteds first international branch was setup in Colombo, Sri Lanka, in 1951. The bank started its international from this year and never looked back after that. In 1975, the company built the Habib Bank Limited building in Karachi to celebrate its 25th anniversary. (Habib Bank Lmited, 2012) The company was nationalized in Zia-ul-Haqs era. Prior to nationalization, HBL had a domestic market share of about 40 percent. After nationalization HBL continued to dominate the market and held a major share in inward foreign remittances (55percent) and loans to small industries. The company expanded its international boundaries and covered USA, Singapore, Oman, Belgium, Seychelles, Maldives, and the Netherlands. (Habib Bank Lmited, 2012) A decade after nationalization, HBLs annual profit was more than twice the combined profit of all the other commercial banks operating in Pakistan at that time which included United Bank Limited, National Bank of Pakistan, Allied Bank limited and Muslim Commercial Bank. HBL had been a source of rapid economic development in the state since its establishment. It financed various government transport schemes, agricultural schemes and leases over the years and remained the largest and one of the most profitable government entities till its privatization. (Ayaz, 2011) It is believed that HBL presented a blank cheque to Muhammad Ali Jinnah at the time of birth of Pakistan. The bank also looked over the initial financial matters of the state by assuming the status of the state treasury till the state bank came into existence. HBL therefore had been very close to the government of Pakistan since it was established due to these significant reasons. Vision Enabling people to advance with confidence and success (Habib Bank Limited, 2012) Habib Bank Limited wishes to see its customers excel in their lives with confidence. The vision of HBL is targeted towards the domestic market and focuses on fulfilling their needs and requirements in order to give them satisfaction, confidence, and the comfort they deserve. According to Rieches, 2012 the vision statement of a coporation provides a platform to inform competent personnel, create strategic alliances, and most importantly loyal customers. It is really a depiction of desired destination. The destination that the corporation wishes to arrive at. It is a long term long goal established by a corporation which reflects where the it wishes to see itself in the future. HBL vision statement is not a very strong vision statement. It does not clearly define where the company wishes to itself in the future. The vision statements are usually one liners and within this limitation the long term goal is defined. HBL however has failed to do so. From the vision statement the readers are not able to gauge about the future plans of the company and what it wants for itself. It does talk about its customers and their benefit. Customers is just one very small part of it. The corporate goal is the most significant thing to be mentioned in the vision statement. The focus of the company only remains on its customers. The vision to help the customers grow is in the right direction but the other stake holders are being ignored. That however is not a good strategy. It does not mention its shareholders, future plans, furture expansions etc. It also does not mention whether the company wants to remain the market leader or not. There is immense competition in the local market and it is no longer easy to survive in this fierce competition without having a crystal clear vision. The vision statement of the company is a weak statement and does nor portray or convey the future plans of the Bank. The statement leads to a lot of questions and it has a lot of ambiguities. Mission To make our customers prosper, our staff excel and create value for shareholders (Habib Bank Limited, 2012) The mission of HBL discusses its customers, employees, and the shareholders. The statement mentions three of the most important dimensions of the company. The main aim of a mission statement it to outline the short or medium term goals of an organization so that the employees can make strategies accordingly. Mission statements are given an enormous importance by the strategists. They consider it to be a reflection of how company is being operated and which direction it intends to take on. It is said to explain the core purpose of companys existence. Famous names in the field of strategic management consider mission statements to be a corner stone of an organization, and believe that a well thought out mission statements tells a lot about an organization (Wheelen Hunger, 2010). They identify nine important components of a mission statement. Though all of these might not be included, or be necessary, but their presence in the mission statement does make the mission statement powerful and gives it ability to make an impact a well. These components include customer, products and services, markets, technology, concern of survival, growth profitability, philosophy, self-concept, concern of public image and concern of employees (Adam, 2009). The researcher has used these nine components as gu ideline to analyze the existing mission statement of Habib Bank Limited. HBL mentions the first component, its customers first. It puts the customers and their betterment as a top priority. That is a very sound strategy. The bank is operation in a competitive market and if it does not follow a consumer centric approach then it is likely to experience downfall in its popularity. Therefore placing the customers as the first and foremost priority is a good strategy that is used by the company. The company indirectly promises to work for the success of its customers and make them prosperous in their life. There is another important dimension covered in the mission statement, the employees of the bank. The employees play a vital role in establishing the company in the market and eventually making it a leader. The mission statement of HBL talks about its employees and providing them with opportunities which would help them excel in their careers. This is a good strategy again. If a company is taking care of its employees it is very likely that the employees are going to work with loyalty for the betterment of the company. It mentions its customer, but more clarification would have been ideal. Its products and services are not clear at all, whereas other components of a powerful mission statement including markets, technology, concern of survival, growth and profitability, philosophy, self-concept, concern of public image and concern of employees is totally missing. Therefore this is a weak mission statement, which could be improved by incorporating these components in to it. Mission statements are often a little more elaborative, than the one under consideration, which conveys a much clearer picture of the organizations mission, purpose and objectives to its stakeholders. Habib Bank Limited should improve its mission statement. Make the component mentions in it more clear and make it more useful for its stakeholders. Values Our values are the fundamental principles that define our culture and are brought to life in our attitudes and behaviour. It is our values that make us unique and unmistakable. (Habib Bank Limited, 2012) Value of a company describes the traits and qualities that shape daily actions with the internal community, customers, and suppliers. These values shape corporate culture when they become deeply held driving forces and high priorities. (Rieches, 2012) Excellence This is at the core of everything we do. The markets in which we operate are becoming increasingly competitive, giving our customers an abundance of choice. Only through being the very best in terms of the service we offer, our products and premises can we hope to be successful and grow. (Habib Bank Limited, 2012) Integrity We are the leading bank in Pakistan and our success depends upon our trust. Our customers and society in general expect us to possess and steadfastly adhere to high moral principles and professional standards. (Habib Bank Limited, 2012) Customer Focus We understand fully the needs of our customers and adapt our products and services to meet these. We always strive to put the satisfaction of our customers first. (Habib Bank Limited, 2012) Meritocracy We believe in giving opportunities and advantages to our employees on the basis of their ability. We believe in rewarding achievement and in providing first-class career opportunities for all. (Habib Bank Limited, 2012) Progressiveness We believe in the advancement of the society through the adoption of the enlightened working practices, innovative new products and processes, and a spirit of enterprise. (Habib Bank Limited, 2012) Operational Structure HBL is one of the largest commercial bank of Pakistan. It accounts for a substantial share (20percent) of the total commercial banking market in Pakistan with a network of 1,705domestic branches; 55 overseas branches in 26 countries spread over Europe, the Middle East, Far East, Asia, Africa and the United States. (Ismail, 2009) HBL wholly owned Subsidiaries namely Habib Bank Financial Services (PVT) LTD. Karachi, Habib Finance International Ltd. (Hong Kong) and Habib Finance Australia Ltd. Sydney; two Joint Ventures namely Habib Nigeria Bank Ltd. (40%) and Himalayan Bank Ltd. (20%). Habib Bank Limited also has two representative offices in Iran and Egypt. (Ismail, 2009) Organization Structure Organization structure defines how job tasks are formally divided, grouped, and coordinated. There are six key elements that managers need to address: work specialization, departmentalization, chain of command, span of control, centralization, decentralization, and formalization. (Robbins, Judge , Sanghi, 2010) Chairman President Board of Directors Senior Vice President Senior Vice President (Finance Audit) Senior Vice President (Asset Remedial) Senior Vice President (Corporate Banking) Senior Vice President (Corporate Banking, Financial Institute, Project Finance) Senior Vice President (Credit Policy) Senior Vice President (Retail Banking) Decision Making The decision making process at HBL is centralized. All the decisions are taken at the top level of the management without any consultation with the lower levels of the hierarchy. According to Famous names in the field of organization behavior define centralized decision making of being concentrated at a single point in the organization. (Robbins, Judge , Sanghi, 2010) The lower-level managers simply have to carry out the top managements directives. A centralized structure reflects a more rigid and strict culture at the organization. It is not considered to be a very responsive structure. Chain of Command The chain of command is an unbroken line of authority that extends from the top of the organization to the lowest echelon and clarifies who reports to whom. (Robbins, Judge , Sanghi, 2010) Chain of command identifies which employee is to report to whom. In HBL chain of command is clear and every employee knows their direct supervisor and to whom he can report. The company is using a unity of command chain of command. This particular type keeps the concept of unbroken line safe and ensures that the employee has one supervisor only to whom the employee is to report. If the unity of command gets broken then the employee might have to respond to the demands of two or more supervisors. Organizational Strategies There are primarily two main types of strategies adopted by the human resource department of an organization. In an interview with the Following are the two main strategies followed by the Human Resource department of Habib Bank Limited: Corporate Strategy HBL focus on two types of corporate strategies Geographic Expansion In this new era of 21st century it would not be wrong to call the world a global village. With the introduction of revolutionary technology the ends of the world are able to communicate with just a click. HBL is trying to capture different international markets by geographically expanding its operations. Diversification In todays competitive world only those companies are able to survive who are the fittest. The key is to either target a particular untapped market or target the needs of several different segments. The latter strategy ensures a wider coverage of the market and as a result increases the market share. HBL is following diversification strategy to tap different segments in the market which possess different needs. HBL introduces different services in intervals to entertain the needs of its diversified customer line. Business Unit Strategies Following are the business unit strategies for Habib Bank Limited: Cost Leadership The cost leadership strategy allows the firm to develop a competitive advantage in the market by keeping the costs as low as possible. The company is able to achieve cost leadership through efficient and effective production system. HBL follows this strategy by providing services to customers at costs lowers than the competitors. Differentiation Differentiation according to Micheal Porter is highlighting the distinctive competencies in a firm which would make the firm stand out from its competitors. HBL is following this strategy to provide unique services to its customer in the banking industry. Human Resource Department According to (Dessler Varkkey, 2012) Human resource is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns The human resource department of HBL tries to perform the same duties as mention by Dessler Varkkey. The department plays a significant role in creating value for the bank. HBL has a very efficient and active human resource department. It consists of competent employees who formulate strategies according to the local and global needs of the industry and employees. The department also skillfully tackles different problems related to the HR department. The department plays an active role in making the bank more successful every day. Over the years, HBL has adopted customer oriented approach in the recent years due to the changing market dynamics. In order to cater to the needs of these customers, the employees of HBL play a vital role. Therefore, in order to keep the employees happy and satisfied with their work, the HR department tries to take care of their needs and requirements in timely fashion. The department takes care of the companys asset the employees and hopes that the asset would pay the company back with full interest. Human Resource Strategies The Human resource department of Habib Bank Limited has six main strategies: Workflows In order to maximize the profits, HBL has planned a mix of long term and short term goals. These goals are designed in a manner that they would help HBL achieve a competitive edge over its competitors. The following measures are considered for this regard: Risk Management Unified Information Technology System Intensive Training and Professional Recruitment Re-organization of the Consumer and Retail Banking Business Information Technology system enhancement Product offering enhancement Advancement of Operations in urban areas Recruitment and Staffing Employment planning is where the recruitment and selection process commences at HBL. This process starts with the forecasting and planning of human resource required for the current and future positions. The process of selection and recruitment process is carried out tactfully and all the dimensions of the candidate are analyzed carefully. Future prospects are also identified while hiring the candidate. Skills, personality, attitude, knowledge are some of the aspects of the candidate which are judged carefully during the recruitment process. Vacant PositionRecruitment Process Forecasting of Positions Identify Pool of Candidates Develop pool of candidates Monitoring, Tailoring Development Screening / Short Listing Final Selection Recruitment and Selection Source: (Shahid, 2012) Employee Separations HBL has started a program which offers voluntary retirement schemes to employees. The employees get a golden handshake in return. The new term for golden handshake is Voluntary Separation Scheme (VSS). This scheme offers a special incentive to the employees who opt for the scheme and provides them a lump sum amount which equals to the salary of twelve months. Employees who work with the bank for a decade or more are entitled to the pension plan. This plan is going to help the employees in a manner that they will have no financial obligations after they have retired. Performance Appraisal Evaluating an employees current and past performance relative to its performance standards is called performance appraisal. A process that consolidates goal settings, performance appraisal and development into a single common system to ensure that employees performance is according to companys aims is called performance management. Ratings as practiced in HBL consist of following five kinds of factors. The following factors are put into consideration while reviewing the performance of an employee and making an appraisal: Productivity Attributes Technology Customer Service Personal Training According to (Dessler, A Framework for Human Resource Management, 2011), training refers to the methods employers use to give new or present employees the skills they need to perform their jobs. HBL follows the follows a four step following process. The training process is as follows: Needs Analysis Identify job performance skills needed, assesses skills of prospective trainees and develop objectives. Instructional Design Produce the training program content, including workbooks, exercises, and activities. Implementation In this step the process gives an opportunity to the trainees to experience situations close to practical life.   Evaluation In this step the success or failure of the program is assessed. Source: (Shahid, 2012) Training and Development Programs HBL uses the following practices for training and development of its employees: Management Trainee Management Trainee Officer (MTO) program looks for highly motivated candidates who exhibit the potential to become future leaders. At HBL, the MTO program offers extensive interactive classroom training, on the job rotations and personal mentoring from senior management to provide a comprehensive learning experience. Management Associate Management Associate Program at HBL is a training and rotational program. The program particularly focuses on handling the branch banking requirements. It also provides numerous opportunities across HBLs network of Retail, Corporate, and Commercial Banking. Cash officers Candidates in this program are the bank ambassadors. Therefore they are required to have exemplary skills when interacting with the clients. The program involves an extensive one-month training period based on branch banking operations before placement in one of the branches. Types of Processes On the Job Training It is when the new employee learns about the job by actually doing it. Methods of on the job training are as follows: Understudy Job rotation Special assignments Action learning Understudy It is also known as coaching. Under this method the employee is placed under the supervision of a professional employed at the organization. The professional provides guidance to the new employee. At HBL, the trainee works under the supervision of a senior manager. The trainee may also work with the employee to be replaced. It takes place at all the levels of the job. New and old, both the types of employees are trained with the help of this method. Job Rotation Job rotation is when an employee is moved from one department to another to not only broaden the skills of the employees but also to analyze the strong and weak points of the employee. HBLs manager associate program makes use of this type of training. Special Assignments Special assignments are given to the employee by the supervisor. These are assignments or tasks to be done within the premises of the branch. Based on the way the task is completed the supervisor analyzed the performance of the employee. Action learning This method is only to be used for the employees based at the managerial level. Under this method, the employees are to work full time in one department. The employees are assigned to take care of the problems which arise and provide relevant solutions for the problems. Compensation The salaries, rewards, bonuses, and incentives on the basis of job and performances are called compensations. HBLs compensation and benefits strategy combines the need to maintain a high performance culture along with market competitiveness. According to performance each employ gets benefits and compensation. Tenure duration is less preferred as compared to the performance of employees. Employees are paid in two forms: Direct Payments These are the payment in the form of wages, salaries, incentives, commissions, and bonuses.   Indirect Payments This mode of payment includes the benefits and perks that are given to the employees for example medical, car, insurance, residence, car fuel, easy loans etc. Industry Analysis The Banking sector is an integral part of the countrys financial services industry. The banking sector experienced growth in 2001 03. During this tenure the deposits rose almost by a 100 percent. The competition is high in the industry with the presence of local and foreign banks. Almost a decade ago, opportunities for foreign banks, especially in consumer and retail banking, were greater  than ever before. In the financial year of 2004-05, the banking sector experienced growth rates of 21% and 36% in its deposit and advances portfolio respectively. This helped improve the stability of the banking sector as compared to 2003 04. (Pakistan Banking Sector, 2009) A significant shift of focus from industrial lending to consumer products has allowed the banks to enjoy enormous spreads. However, the manufacturing sector is still enjoying the highest share in credit facilities extended by the banking industry (Pakistan Banking Sector, 2009). Initially the banking sector was only catering to the needs of big corporations and the government. However after the reforms the sector is now entertaining the middle class as well. The industry was passing through a transitional period from long established patterns and norms to the unknown land of threats and opportunities. The following are the few areas in the banking industry which have witnessed change over the years: Diversity within the commercial banking industry The following segments have experienced change in the few years: operations, market focus, advertising, and use of information technology. The banks are now concentrating more on developing and establishing distinctive image as compared to their competitors. The banks are doing this by introducing unique products in the market. Intensifying Competition The competition in the banking industry has deepened over the years. It has become fierce over the years. There are a few factors who have contributed to the increasing competition. Increased consumer awareness about the different products and services being offered by the banks has increased the competition. The banks in such a situation can no more enjoy saving the deposits of the consumers at lower rates. Such situations may actually force the banks to lend their money to customers which might have a high risk. Profit trends The ratios indicate a growth in the market. There have been a few dips in the market but overall the industry has seen an upward trend over the years. Soaring Loan Losses Troubled loans are regarded as a cancer for this industry. The quality loans are the ultimate goal for bankers in the 21st century. Mergers Mergers have taken their toll in this country. Over the years the country has witnessed many mergers for example Union Bank with Standard Chartered etc. The purpose is to hold on to as much market share as possible and to tame the increasing competition. however there are some setbacks as well for example, the economies of scale after a certain level of expansion no longer exist for the merger. Structure of the Banking Industry Pakistan being a developing country has a relatively low level of income. The required growth rate as a result is also low because of low savings. The standard of living and quality of life are terms still stranger to the people of this country. The foreign aids have been the bridging gap for us between our savings and investments. Nevertheless these aids have become the drowning forces for our country. IMFs main objective for Pakistan is to maintain stable exchange rates, multi-lateral credit system and international liquidity in order to recover from its worst economic crisis. (Pakistan Banking Sector, 2009) Structure of the Pakistani banking sector has substantially changed in the last decade,  particularly following the privatization of the state-owned banks. In 1990, the banking system was dominated by five commercial banks which were all state-owned. The 1990 amendments to the Banking Companies Ordinance launched the process of  financial sector reforms by allowing privatization of the state-owned banks. During the first round of reform, two of the state-owned banks, Muslim Commercial Bank  (MCB) and Allied Bank (ABL), were privatized between 1991 and 1993. The reforms  process was subsequently delayed for several years and resumed significantly only in the early 2000s. With the privatization of the third large bank, United Bank (UBL), in2002, the domination of the state-owned banks was ended. As of September 2003, the asset share of local private banks and public sector commercial banks was 47 percent and 41 percent respectively. Another large state-owned bank, Habib Bank (H BL), completed its privatization n process in February 2004. As a result of this privatization, the share of banking system assets held by public sector  commercial banks decreased to less than 25 percent. The largest bank in the country,  National Bank of Pakistan (NBP), with a market share of approximately 20 percent, remains state-owned and its privatization prospects are uncertain at this stage, although the government divested approximately 25 percent of its capital in 2001-03. A lot of endeavor has been put in the sector in recent years to promote Islamic banking in Pakistan. Numerous conventional banks have also opened up their branches to provide financial services to the consumers. Lately, the banking sector has diversified its product base and carried out a lot of innovation. They have included different customers like the agriculture sector, SMEs, mortgage financing and consumer financing in their customer list. Not only that this diversified lending  portfolio mitigates risks but it also raises the purchasing power of a large segment of  population that was completely shut out from credit markets. Pakistans auto industry has expanded its car production by a multiple of five times in the last four  years as auto finan

Dolores Claiborne :: essays research papers

The Eclipse   Ã‚  Ã‚  Ã‚  Ã‚  On the day of the full eclipse, Dolores Claiborne’s life changes forever. True, it had been changed by events beyond her control long before this fateful day, but she chooses this day to end her husband’s life so she and her family can go on living. Steven King masterfully weaves this tale of love, abuse, and denial in his novel, Dolores Claiborne, which was later turned into a movie directed by Taylor Hackford. Although the movie adaptation of the novel follows the story line very closely, there are a few changes made, such as the role of Dolores’ daughter, Selena, the intended audience to Dolores, and the importance of Salena being raped by her father.   Ã‚  Ã‚  Ã‚  Ã‚  Although Salena plays an important role in both the book and the movie, her roles in each are different. In the book, she is dependent on her mother until the point when her father begins to sexually abuse her. She then withdraws from everyone and tries to forget about the fact that it ever happened. In the movie, however, Salena has come back from New York to defend her mother after she has been accused of killing Vera Donovan. She has developed a drug abuse problem, just like her father. Salena is the reason for many of the scenes throughout the movie, as she is remembering them and discussing what really happened with her mother.   Ã‚  Ã‚  Ã‚  Ã‚  In both the novel and the movie, the story of the eclipse and the events leading up to it are told in a flashback. The difference is that in the novel, Dolores is telling her story to the police in the form of a confession. She wants to get it all out of her conscious so that she can be cleared of killing Vera Donovan. In the movie, however, she is talking to Salena, who doesn’t remember all of what happens, or is in denial about most of what happened. Many of the present time scenes in the movie are of Dolores trying to convince Salena that this really did happen.   Ã‚  Ã‚  Ã‚  Ã‚  Yet another important event in both the book and the movie is when Dolores finds out that her husband has been sexually abusing their daughter. It is at this time that she decides to kill him, after some prompting by Vera Donovan. She takes drastic measures in planning her husband’s â€Å"accident.† In the movie, however, the abuse is only acknowledged.

Humorous and Casual Wedding Speech by the Groom -- Wedding Toasts Roas

Humorous and Casual Wedding Speech by the Groom They say marriage is an institution and therefore, it seems proper that I am about to be married since some of you have been saying I should have been institutionalized for years. Some of you may be concerned as to whether I am actually prepared marriage, but I want to assure you that I am fully aware of the changes that marriage will bring and to this end I have prepared a small list. 1. I understand that my rights to have a say in matters pertaining to decorating are revoked. Although I am still entitled to an opinion on such matters, my wife has no obligation to reward my ideas with anything other than a pat on the head and a giggle. 2. I am aware that shopping, as a married man will differ somewhat from what I am used ...

The Adverse Effects of Advertising on Women Essay -- Cause Effect Imag

The Adverse Effects of Advertising on Women Stacey was tall, blonde, tan, and slender. However beauty was not her only attribute. In addition to being voted Homecoming queen our senior year of high school, she was both a straight-A student and the President of our class. She was a strong leader who enjoyed having fun like any other girl her age. Yet in between the jokes and fun that most friends have, she was always talking about going to the gym or counting calories. Despite my constant reassurances that she was beautiful the way she was, she never felt adequate. In Stacey’s eyes nothing less than perfect would do. She believed that there was an ideal image that she had to obtain in order to be considered attractive. After trying diet after diet and joining several health programs, Stacey’s waistline finally began to get smaller; the compliments only made her want to lose more. As time went on, it was clear that her health was beginning to suffer. Her eyes had a more sunken appearance, and her once toned body looked unnaturally bony. Gradually, Stacey was starving herself. An average American will see hundreds, perhaps even thousands, of advertisements on a day-to-day basis, which attempt to manipulate impressionable minds into a new way of living. Advertisements may be good sources of information about new or revised products, but at what cost? The barrage of slender woman with perfect skin and hair emits the idea that there is such a thing as a perfect woman. The actresses, musicians, and models in these ads create a warped sense of beauty, which in turn affects women’s self-perception. Yet this goddess-like image is exactly what advertisers rely upon in order to continue their revenue. D... ...sion ads may not be real, but the affects that they have on women are. From discouragement and sadness to depression and diseases, forms of false advertising oftentimes have a negative impact on the morale of the American people, including Stacey, whose battle with anorexia continues. The saddest part of the whole scenario is that things could be different if advertisers were to put a little of their greed aside in lieu of the unique charisma of people by putting models of all shapes, sizes, and varieties in their ads. After all, who defines the normal woman anyway? Works Cited Greg Apodaca â€Å"Greg’s Digital Archive† Greg Apodaca’s Website. September 22, 2003. National Institute of Mental Health â€Å"Depression† Publication No. 02-3561 (2000).

Human Interactions with Environment in Ancient Egypt Essay

Experience made them able hunters and gatherers, and later made them adept at herding. But, lacking the experience of modern people, they assumed that they were at the center of the universe, which they saw as flat, small and under sky. They were doing the best they could in drawing conclusions about the world around them. Much of the Paleolithic Age occurred during the period in the earth’s history known as the Ice Age. Around this time glaciers advanced and retreated many times. Because the people during the Paleolithic Age were living during such a harsh time they had to get adjusted to their environment so they started to depend on animals for their source of food. Since the paleolithic people were nomads and hunters and gathers, they followed their source of food. In this time their main source of food were the huge animals that traveled together such as mammoths. They used their environment to help them survive. The paleolithic people lived in caves and tents made from animal skin, their cloth were made from animal skin and leaves. It is hard to imagine how Neanderthals or Homo sapiens could have survived without fire during the Ice Age. The first stone tools were probably used as projectiles or to hit with them like with a mace. Later, the primitive humans observed that broken stones had cutting edges that could inflict deeper wounds or cut animals into pieces. Step by step, people learned to hit stone by stone to produce sharpened tools. The stone processing was used until the discovery of the metals by Homo sapiens, after the Neolithic[1]. Stone scrapers were used for removing the skins of the animals. Stone axes were used for wounding or cutting up the prey. They had handles made of wood or deer antlers. Stone drills were used too. During the Upper Paleolithic (40,000 to 10,000 BC), more complex stone tools appeared, like stone lamps that were filled with grease and had a wick made of plant fibers. The silex arrow points were complex, having rods that allowed them to be joined to the shaft via a resin or tendons. Bone harpoons and needles from this period were found in Europe[2] During the neolithic era people were developing ways to communicate, better ways to make weapons, better ways to obtain food and started to develop a religion. The neolithic people discovered a way to obtain a better source of food. They discovered how to farm. They started to grow crops and became farmers. They would usually look for sources of water and build irrigation systems. The great source of food now game them time to settle down and become civilizations. As they settled down they also found a way to domesticate animals. Their diet probably consisted of dairy products such as milk, cheese, meat and a variety of edible grains; wheat, barley, and rice. Because they discovered how to tame the animals they started to develop their technology they made their cloth from wool from the goats. Neolithic people were mostly farmers and herders, but then there were certain people who didn’t want to be a farmer or an animal tamer. These people started to specialize in different jobs, jobs that needed to be done. For example crafts like carpentry, weaving and pottery. Carpentry was needed to make homes and buildings, the weaving was needed for the cloth, and pottery was needed to make bowls or statues or even ornaments, decorative ornaments. They also developed sets of rules to guide ones behavior. With no defined difference between spirit and materiality, they believed that in preserving a corpse they were also helping to preserve the spirit of one who had died. And they believed that they could nourish the spirit of the corpse by putting gifts of food alongside it. They believed that a body went limp at death because the spirit that had been within it had left it for the invisible world of the spirits. They felt no urge to meld these ideas of spirits and materiality into the kind of consistent picture that modern people would demand for credibility. As you can see, both the neolithic and paleolithic ages had major impacts on the way civilizations started. They started everything. What we call technology today they, our ancestors created it. Applied science, even though they didn’t even know science existed they were smart enough to know that they needed to develop new ways to live as time passed on.

Customer Perception Essay

ABSTRACT Recent advancements in technology have facilitated commerce around the globe. The online medium of commerce has provided and will continue to provide great opportunities for consumers and businesses. However, there are a number of issues that need to be addressed before the advantages of online shopping can be fully realized. One significant aspect is consumer perception of online shopping. The purpose of this paper is to examine the online shopping perception of consumers who shop from traditional stores. A survey was conducted in shopping malls in the southeastern region of the United States. The results show a positive perception of offline consumers toward online shopping. In addition, the results coincide with national trends for online shopping which show many traditional shoppers gather information on products and services online, but still make the purchase onsite in a traditional setting by visiting a store. Keywords: Perception of shopping, Offline shopping consumers, Online increasing numbers of customers. Many traditional businesses are reacting by going online to remain competitive (Schoenbachler and Gordon 2002). Advancements in technology enable apparel stores, for instance, to improve their online services by using personalized virtual models allowing consumers to visualize the product on the model to determine correct sizing and fit (Kim and Kim 2004; for a trend forecast of the online apparel industry, see: Newbery 2004). In general, online businesses such as Dell are able to mass customize because of current technology and offer customers basically a build-to-order service. Retail based e-commerce sites also try to serve customers by providing a personal shopper. As the shopper searches for an item of interest online, similar or complementing products are suggested. This personal one-on-one customized assistance might require more knowledgeable staff in a traditional store and might require an increase in the costs of products to compensate for the increased staffing costs. The internet has influenced the life of everyone in the recent years and has impacted behavior of consumers (Garrett and Parrott 2005). In general, three types of consumers in regard to their shopping habits can be classified (Lepkowska-White 2004): Online shoppers, i.e. those who purchase regularly online Online browsers, who mainly use the internet as a source of information but prefer to conduct their transactions in traditional stores Hard core offline shoppers, comprised of the continuously diminishing group of individuals, who do not use the resources of the internet either for information gathering or for shopping purposes These different groups show different characteristics and will need to be addressed differently to optimize or initiate online shopping behavior. This study focuses on the traditional consumers who prefer shopping onsite. It is important to know their perception toward online shopping and their classifications of online browsers or hard core offline shoppers. In addition, the factors preventing them from shopping online are important to understand. INTRODUCTION The rise in internet access and online commerce possibilities in recent years has made online shopping a major opportunity for businesses and has changed the way that consumers go about acquiring goods and services (Garrett and Parrott 2005; Schoenbachler and Gordon 2002). For consumers, online shopping provides more flexibility and opportunity (Stafford, Turan, and Raisinghani 2004). For example, consumers can shop with increased knowledge of products through online research and place less reliance on salespersons. If they wish to make a purchase, consumers are not restricted by time, distance, or location (Kim and Kim 2004; Schoenbachler and Gordon 2002). Furthermore, online stores do not incur costs such as store staffing, maintenance, and inventory and might be able to specialize in items and extreme sizes that would not be practical for traditional stores to carry. Amazon and eBay are examples of successful online retailers that use low-priced items and large stocks to attract and retain customers. Online commerce is expanding and is attracting Online Shopping Perceptions of Offline Shoppers The findings of this study should help motivating and encouraging more people to shop online. Reasons for not shopping online might include a lack of interest and knowledge about computers or the internet or going online for research purposes only. The foregoing discussion therefore suggests the following research questions (RQs): RQ1: Are offline shoppers computer and internet literate? RQ2: Do offline shoppers go online? RQ3: Do offline shoppers access the internet for purposes other than purchasing? RQ4: Are there certain distinguishing characteristics between online and traditional shoppers (defined as online browsers and offline shoppers) in regard to online shopping? In order to answer the above RQs the following two major hypotheses are tested. H01: Offline shoppers are computer and internet illiterate H02: Offline shoppers do not go online RELATED LITERATURE The number of internet users and online shoppers are increasing significantly every year. U.S. consumers are spending billions of dollars online each year (Preston-Hubbard, 2004). The internet retail sale is increasing rapidly to the extent that this increase is realized and measured by quarter and not year. (Tamini, Sebastianelli, and Rajan 2005). Currently, many Americans have internet access and the number of households to have access to internet will increase significantly in the years to come (Lepkowska-White 2004). An increasing percentage of those who are currently connected, shop online, i.e. use the internet to complete at least one purchase per month (Lepkowska-White 2004). Similar numbers are available for the European market, where, a significant number of internet users are shopping online (Monsuwe, Dellaert, and Ruyter 2004). For example, in Germany, retail sales of textiles, electronic products and durables via the internet has increased significantly in recent years (Reinhardt 2004). A significantly higher number of individuals, sometimes referred to as online browsers in the literature (e.g. Lepkowska-White 2004), avail themselves of the resources provided by the internet to check products or compare prices (Jaillet 2003). A study by Pew Internet and American Life Project suggests that most online browsers need about one to Volume X, No. 2, 2009 23 three years to become online shoppers (LepkowskaWhite 2004). Depending on how many of those individuals can be turned into online shoppers, predictions for online sales vary widely from $81 billion in 2005 (Bellman, Lohse, and Johnson 1999; Monsuwe, Dellaert, and Ruyter 2004) to as much as $269 billion in 2006 (Lepkowska-White 2004). Consequently, there is a huge market to be explored. However, businesses must be aware of perceptions and concerns regarding online shopping of traditional shoppers, and the online browsers. In order to capitalize on this potential in the best possible way, various models and frameworks for analysis have been presented in the recent literature on the topic (Chiang, Dholakia 2003; Zhou, Chiang, Zhang 2004). Monsuwe, Dellaert, and Ruyter (2004) have suggested a framework for consumers’ intentions to shop online which draws on the Technology Acceptance Model (TAM), popular in the field of Information Systems. According to this framework, utilitarian dimensions such as usefulness and ease of use of the site and hedonic dimensions such as enjoyment together with the consumer’s traits shape the consumer’s attitude towards online shopping. Situational factors trust in online shopping, product characteristics and previous online shopping experience affect the final decision to conclude the transaction online or not. Lepkowska-White (2004) divides variables for the analysis of online shopping behavior into supply and demand factors, with supply factors meaning web design and technical aspects and demand factors referring to consumer factors, such as social interaction, and product/service determinants, such as selection of products available online. Despite different naming conventions, the literature on the topic agrees that the 24/7 availability of products and information about products have changed the retail industry and consumer shopping. Most stores feel they cannot afford not to be online, even if for information purposes only (Schoenbachler and Gordon 2002). Generally, time and location constraints, convenience, availability of products, incentive programs and easy comparison of product information induce shoppers to shop online (Huang, Schrank, Dubinsky 2004; Kim and Kim 2004; Levin, Levin, and Heath 2003). Shoppers are looking for hassle free, accurate transactions, proper display of sufficient information and efficient download times for sites in their online experience (Tamini, Sebastianelli, and Rajan 2005). Regarding price, the literature cites both lower prices as incentives for shopping online (GfK 2004; Girard, Silverblatt, and Korgaonkar 2002; Kim and Kim 2004) as well as a lesser degree of price sensitivity of online shoppers Issues in Information Systems due to the added convenience. In addition, online browsers display a higher degree of price sensitivity compared to online shoppers but lesser degree of time sensitivity (Lepkowska-White 2004). The demographic information on online shoppers is inconsistent in the literature. For example, Kim & Kim (2004), report 43% of their respondents held graduate degrees while 12.41% of respondents in Tamini, Sebastianelli, and Rajan’s (2005) study held graduate degrees. It seems, however, that most online shoppers have a higher level of education and higher incomes, with the average household income of online shoppers expected to be $65,000 by 2006 (Kim and Kim 2004). While currently the majority of online shoppers is aged 44 or under (Kim & Kim 2004), shoppers aged 50 years and over are expected to become a more significant portion of the online shopping population, increasing to 30% by 2006 (Anonymous 2002). Regarding gender, research suggests that while men were early adopters of online shopping behavior, women have caught up and online shopping is starting to display the same gender proportion as offline shopping does (Kim and Kim 2004; Lepkowska-White 2004; Stafford, Turan and Raisinghani 2004; Tamini, Sebastianelli and Rajan 2005; Van Slyke, Comunale, and Belanger 2002). Previous positive experience with online shopping, trust in the company shopped from, and sufficient customer service enhance positive attitudes towards online shopping as well as conviction of one’s ability in one’s computer skills and access to computers and the internet (Levin, Levin, and Heath 2003). Generally, the greatest obstacles to getting individuals to shop online are hedonic dimensions of the shopping experience, security concerns and a lack of confidence in their computer skills (Swinyard and Smith 2003). The majority of those, who value the social components of the traditional shopping experience, such as interaction with sales people, window shopping, meeting up with peers and friends or the benefit of obtaining the product immediately, spend less time engaging in online shopping (Lepkowska-White 2004). Similarly, despite increased attempts at better security, credit card and personal information security are still a main concern for most shoppers: approximately 500 emails per day report online fraud to the Securities and Exchange Commission and average losses from online fraud have risen from $318 per person in 2000 to $638 in 2001 (Sager and Green 2002; Lepkowska-White 2004). Finally, individuals who do not complete transactions online indicated a lower level of confidence in their computer skills (LepkowskaWhite 2004). Volume X, No. 2, 2009 24 In order to retain current and attract new online customers, online stores should ensure sufficient product information, such as displaying price and the product details as well as a well operational, current, user friendly and easy to download web sites (Chiang and Dholakis 2003). Security and accurate and comprehensive cost information positively skew the customer perception of the online shopping experience as well as good customer service and hassle free return policies (Tamimi, Sebastianelli, and Rajan 2005). Providing free shipping might prove a powerful incentive to increase the number of persons who complete an online purchase: a 2002 study found that shipping costs were the deterrent for 53% of individuals in the US who decided against an online purchase in the last steps of the process (Kim and Kim 2004). METHODOLOGY A survey was randomly administered at shopping malls in the southeastern region of the United States. A survey instrument was developed to determine the perception of consumers who enjoy shopping from traditional stores about online shopping. The survey was not conducted online to better target the offline shoppers. 264 surveys were used for the purpose of data analysis. Fourteen surveys had to be discarded since they were incomplete or instructions had not been followed. The survey consisted of components such as demographics, computer and internet literacy, perception which included attitude and behavior. FINDINGS The largest group of respondents was aged 18-30 (35.7%), and the next largest group was individuals aged 61 and over (28.3%). Of the 264 respondents, 32.6% were male. The most common response, given by slightly less than 30% of the respondents, indicated they were shopping online one to five times per year which further confirms the respondents of this study to be primarily offline shoppers. Online shoppers are assumed to shop online more than once a month (Lepkowska-White 2004). The consumers of this study were overwhelmingly computer literate and had access to the internet (84.5%). However, they were shopping in shopping malls (RQ1). Therefore, H01 is rejected and there is evidence that the offline shoppers of this study are in fact computer and internet literate. Many of them indicated they were going online (RQ2) to collect information and do research on products to be better prepared shoppers before purchasing items in Issues in Information Systems Online Shopping Perceptions of Offline Shoppers traditional stores (72.4%) (RQ3). Only a small number of these consumers purchased the product online (1 to 5 times a year) after they found the searched product (32.3%) (RQ4). Therefore, H02 is also rejected and the contention offline shoppers of this study do in fact go online is supported. It is clear that the consumers of this study shop offline. However, a small number of them 32.3% while searching for information on different products online ended up purchasing the product online one to five times per year (29.7%). These individual cited the following reasons for completing the transaction online and purchasing the product they were researching for online: Familiarity with the online stores, No brick-and-mortar alternative (e-Bay, Amazon), Low-ticketed items. In addition, they considered ease of return the online-purchased item, and they thought the design of website was influential in their decision of finalizing the transaction and purchasing the product online. DISCUSSION OF FINDINGS Online shopping has already influenced shopping patterns and is expected to influence even more in the future with improvements in technology. Online shopping has made shoppers more knowledgeable than ever before. Consumers are becoming more efficient by shopping online and more effective because of ease of information accessibility online. Many shoppers go online for research purpose rather than purchase purpose. Prices and features of products can easily be compared to make an informed purchase decision. Information on products can be obtained from anywhere at anytime. The purchase is then made online or from a more tradition store. Especially for more expensive purchases, shoppers tend to take advantage of the availability of information online, replacing traditional methods of going from store to store in order to compare prices and look for the best buy. Consumers in this study as expected were mainly offline shoppers who were browsing the internet for information. They were computer literate and had access to the internet. This study reveals a positive attitude toward online shopping by those consumers who still like traditional stores. The consumers of this study are mostly in low and high age groups. It is possible that these consumer groups place a stronger emphasis on the social aspects of offline shopping and have more time to spend in traditional stores and malls and value the offline shopping experience for social reasons, such as meeting with friends. These consumers are technology oriented and take advantage of technology and the inter net to educate themselves about products of interest and then purchase them from traditional stores. CONCLUSION, LIMITATIONS, AND FUTURE WORKS Online shopping is a relatively new experience and has greatly impacted the lives of consumers in its short time of existence (Garrett & Parrott 2005). It is expected to grow constantly in years to come with more advancement in technology. Online shopping has made consumers more effective and efficient in their shopping behavior and has driven businesses to a new level, forcing many to make the necessary adjustments and changes to reach the new market of knowledgeable consumers (Lepkowska-White 2004; Schaupp and BÃ ©langer 2005). Tomorrow’s consumers include today’s elementary and secondary school students who grow up using browsers and search tools in order to retrieve information from global resources. The offline shoppers of this study indicated a positive perception of online shopping. These offline shoppers collected the necessary information online to facilitate their offline shopping, and it seems they are not too far away from completing the transaction and making the purchase online. It is important for businesses to find the online analogy of factors that make customers buy in a brick-and-mortar setting (Lepkowska-White 2004). Future studies should look into the factors preventing the current offline shoppers and online browsers from completing the transaction online after they have gained more knowledge about the product of interest. Factors encouraging individuals to complete a transaction online should be investigated. Future studies should also focus on what needs to be done in order to make the idea of online shopping in general more appealing to offline shoppers to turn more offline shoppers into online shoppers. In addition, perception of online shoppers toward traditional stores and onsite shopping should be considered. A perception comparison of online and offline shoppers on the internet and online shopping in general would facilitate understanding of restraining and motivational factors in online shopping. This survey was conducted in one region and future works should focus on different regions and classifications of consumers based on demographic make up such as age, income, and occupation. Cultural differences and online shopping would also be a good factor to examine (see for instance: Bin, Chen, and Sun 2003; Stafford, Turan and Raisinghani 2004). REFERENCES 1. Anonymous, 2002, Online Shoppers Grow Up Marketing Management, 11(3), 4. Bellman, S, G. L. Lohse, and E. J. Johnson, 1999, Predictors of Online Buying Behavior, Communications of the ACM, 42(12), 32-38. Bin, Q., C. Shu-Jen and S. Sun, 2003, Cultural Differences in E-Commerce: A Comparison Between the U.S. and China, Journal of Global Information Management, 11(2), 48-56. Chiang, K. and Ruby R. Dholakia, 2003, Factors Driving Consumer Intention to Shop Online: An Empirical Investigation, Journal of Consumer Psychology, 13(1, 2), 98-105. 4. Garrett, G. and G. Parrott, 2005, E-Business: Understanding Key Trends and Applying Best Practices, Contract Management, 45(7), 34-42. GfK Group, 2004, Market for Online Shopping Grows, Retrieved from: http://www.gfk.com/english/presse/pressemeldun g/contentdetail.php Girard, T., R. Silverblatt, and P. Korgaonkar, 2002, Influence of Product Class on Preference for Shopping on the Internet, Journal of Computer-Mediated Communication, 8, 1-22. Huan g, W., H. Schrank and A.J. Dubinsky, 2004, Effect of Brand Name on Consumers’ Risk Perceptions of Online Shopping, Journal of Consumer Behavior, 4(1), 40-51. Jaillet, H.F., 2003, Web Metrics: Measuring Patterns in Online Shopping, Journal of Consumer Behavior, 2(4), 369-382. Kim E.Y. and Y. Kim., 2004, Predicting Online Purchase Intentions for Clothing Products, European Journal of Marketing, 38(7), 883-898. 12. Newbery, M., 2004, Trends in Apparel Online Retailing, Forecasts to 2010, Just in Style, 1-8. 13. Monsuwe, Perea y, T., B. Dellaert and K. de Ruyter, 2004, What Drives Consumers to Shop Online? A Literature Review, International Journal of Service Industry Management, 15(1), 102-122. 14. Preston-Hubbard, H. April 17, 2004, Growth Drives Revival in Internet Shares, International Herald Tribune. 15. Reinhardt, A., 2004, Europe Hits the E-Mall, Business Newsweek, 51-52. 16. Sager, I. and H. Green, 2002, So Where Are All the Bargains?, Business Week, 162-164. 17. Schaupp, L. and F. BÃ ©langer, 2005, A Conjoint Analysis of Online Consumer Satisfaction, Journal of Electronic Consumer Research, 6(2), 95-111. 18. Schoenbachler, D. and G. Gordon, 2002, Multichannel Shopping: Understanding What Drives Channel Choice, The Journal of Consumer Marketing, 19(1), 42-54. 19. Stafford, T.H., A. Turan and M. Raisinghani, 2004, International and Cross-Cultural Influences on Online Shopping Behavior, Journal of Global Information Technology Management, 7(2), 70-88. 20. Swinyard, W. R. and S. M. Smith, 2003, Why People (Don’t) shop Online: A Lifestyle Study of the Internet Consumer, Psychology and Marketing, 20, 567-597. 21. Tamimi, N., Sebastianelli, R. & Rajan M., 2005, What Do Online Customers Value?, Quality Progress, 38(7), 35-40.